Through the years Interactive Security Electronics has always offered leading edge technology and we’re known for our personal service. Our network of central monitoring stations is no exception. Our efforts to provide you with the most reliable and fastest response times in our industry are simply unmatched.

Central Station

We utilize a network of SIX strategically located geo-diverse hometown central stations. Five central stations, in New Jersey, Florida, Arizona, Tennessee, and Texas, are hot-redundant and load sharing. If local conditions affect one of our locations, we continue to deliver fast and professional service by overstaffing our other load-sharing centers. Our sixth central station in Maryland will be integrated in 2015.

Our five load-sharing centers are strategically located to give us the unparalleled ability to provide fast, efficient, and professional monitoring, even under the worst conditions. Operating multiple centers in geo-diverse locations, not only gives us backup in the event of unlikely equipment failures, it also decreases the probability that local conditions (such as blizzards, hurricanes, floods, etc.) could affect more than one of our central stations at a time. Therefore, in the event local conditions prevent our dispatchers from getting to work at one of our locations, we simply overstaff our other central stations to compensate. While local conditions usually increase the response times at other monitoring companies, we have proven time and time again that our multiple locations and staffing strategy work by consistently delivering desirable response times. It's like paying for one monitoring company and getting five! Furthermore, in addition to our two redundant VMWare mainframes in the New Jersey facility, we also have two more redundant VMWare mainframes in one of the world's largest and most reliable data centers (the SuperNAP) in Las Vegas. This is a level of reliability that other monitoring companies just don't have.

The Central Station Alarm Association announced today that our Central Station network received the Central Station Alarm Association's (CSAA) Central Station of the Year award at the special Excellence Awards ceremony during the Electronic Security Expo (ESX), held June 23-27 in Nashville, TN.

The CSAA is a trade association representing companies providing Central Station protection services. The award recognizes outstanding companies who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The Central Station of the Year is chosen for overall excellence in a number of categories, including:

  • Listings and Certifications
  • Hiring Criteria and Retention Programs
  • Training, Continuing Education, and Incentives Programs
  • Disaster Preparedness and Recovery Planning
  • Quality of Records-Keeping and Performance Data
  • Adoption of New Technologies
  • False Alarm Reduction
  • Involvement with Industry Groups
  • Quality of Existing Relationships with Customers and Responding Authorities
  • Other Contributions to the Industry

"Our entire team is both humbled and honored to be recognized as this year's Central Station of the Year Award recipient. We realize there are many first-class central stations and our hats are off to the CSAA and all its members who strive to make the industry more professional in every way. We are extremely appreciative to be commended with such a prestigious award."

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